Social Media,Social Media Marketing,Social Media Optimization,Social Media Release,Social Media Sites
Social
Media: So what is the definition of Social Media? It is information
content created by people using blogs, forums, RSS and websites. It is a
fundamental shift in how people receive, read and share information and
content. Social media transforms conversations from "one to many" to "many to
many". Social media is a marketers dream and worst nightmare all at the same
time. Potential customers can view current customers complaints and their
good comments. Other people can suggest alternative products to yours and let
thousands or more know about the alternative in less than 140 characters.
One of the most popular forms of marketing today is social media. It's all
many marketing companies are talking about. If you are not using this new form
of marketing, you probably are wondering whether it lives up to all the hype.
If you ask companies that use this medium, they no doubt will tell you it
does. Social media has undergone a drastic change in the last couple of years.
It used to be that only teenagers and college students were using media sites
such as Facebook and Twitter. That is no longer the case. These days, many
adults are using these sites for more than just reconnecting with old friends.
One of the reasons why social media is becoming extremely popular in the
business world is because companies understand the need to make an online
presence. So many people, potential customers to businesses, are dependent on
the Internet. They no longer have to "run errands" anymore because it all can
be done from their home computer. People are online anyway, so why not help
them find your online business by using the social media? Using this media
allows your company to communicate with its customers and potential customers
on a more personal level. You can spread your business message in a more
relaxed way that customers can relate.
Your company also can use social media sites to build your customer list.
These sites allow you to add "friends." They can turn into customers if they
see what your site has to offer them. Because the age demographic for these
sites no longer is limited to teenagers and college students who have no
money, it is a great way to promote your company to potential customers. The
more friends you have on your sites, the more people who will be following
your business and its moves. They can be kept up to date on new projects and
products.
Using social media for marketing also is a great way to better understand
your target audience. They will be your online friends, so you will have
access to their profile pages. You can see what they like and dislike without
having to make them fill out long and boring surveys. They will give you the
answers without even knowing it. Your marketing team can have people who
research the different profile pages that will help the company create better
and more personal marketing campaigns.
In order for your company to successfully use social media, you have to be
consistent with it. This is what some people consider the marketing
technique's downfall. You have to be able to stay on top of your site and keep
in contact with your online friends. You can't just add them and then not
connect with them again. This form of marketing can work wonders for your
company, but only if you or your staff has the time to work with it. It is an
extremely interactive form of marketing, so daily, or close to daily use is a
must.
What is
Social Media Marketing?
There is a lot of talk about Social Media but
how does it really fit into your business? The need to create a social media
marketing plan is an important step that can not be taken lightly. Often with
new technologies that lack of understanding will cause mixed messages in the
market. When potential and current customers get confused they keep going
past you. Before you create a social media marketing plan think long and hard
what you want to accomplish. Do you have sales staff doing lead generation on
Twitter? Or do you have marketing departments trying lead generation on
LinkedIn by searching profiles and setting up groups. Often companies have a
knee jerk reaction and sales, marketing and customer service go their own
directions. The result is time, money and sales potential lost without a
clear top down plan.
What makes this form of marketing different from other campaigns,
besides that its strictly online, is that it integrates, uses, and is used by
the social media and/or networks. In other words, other marketing tools are set
through professionals and employees of a certain company. Here, users are the
professionals. When users publish content, be it by blog, a video on YouTube, a
comment on Facebook, or even a remark on Craigslist, there is a communication
between a customer and the its supplier. Instead of blatant ads, these social
media techniques uses advertisement through commentary, ideas, and the mentioned
general communication to gain success.
When you create a social media marketing plan, customer service must be
part of the plan. This is the best way to perform damage control and is
fairly simple to setup. Google offers two tools that are very useful, Google
Reader and Google Alerts. You can set up Alerts that will search the news,
web and blogs when your keyword is mentioned. A keyword could be your company
name or product, you will get notified via email, feed or use Reader to
organize the alerts. A customer service department now has the ability to
head off any upset customers and become a customer's white knight.
For marketing, this is an excellent way for lead generation on the web.
Not all news will be bad. When there is good news, that can be used for
product development or a reference. Lead generation on Twitter is an
excellent way to find groups of people that would be interested in your
products. This information could also be used as product development and
thought of as a large focused group. Twitter is also a great way to get your
message to those people that are most interested in your products.
When you create a social media marketing plan it will also include lead
generation on LinkedIn. LinkedIn has the ability to setup groups that would
match your industry and perform lead research on potential customers. The
information found is much more focused than just doing lead qualification by
normal means. It is important to create a platform of sales and marketing to
work together.
Steps to create a social media marketing plan:
Define your goals - Lead Generation, Customer Service, Brand Awareness
are some key areas, so weight them. Like any goal, create ways to measure
success.
Develop a virtual team - The team would be made up from several
departments with a senior exec responsible for the team. Note: this should
not be set up as its own department to prevent another silo from being
developed.
Determine what existing processes can be used or enhanced - Do not
reinvent the wheel. Most current process can be enhanced and made more
efficient.
Identify customer niches - Look at the types of people that use your
products and look at new ways to reach them. Remember selling 40% to 5,000
is better than 1% of 100,000.
Create a "Cost Per Lead" model - ROI is more of a big picture of a
campaign but it can give false information for day to day.
As you start to create a social media marketing plan, opportunities for
lead generation on Twitter, LinkedIn and blogs will start to show themselves.
Please understand that SEO was not discussed since that is a result of a well
defined and management supported Social Media marketing plan.
There exist two aspects to this type of promotion. First is SMO, or social
media optimization, which focuses on publicity on this advertising
communication. This way, through specific links, search engine usage, it can be
distributed to a vaster audience on a particular service or product. Second is
the mentioned communication between brands and fans already mentioned. In other
words, users would promote the company, whereas webmaster would promote the
inter-web to focus on said company. Because of such tactics in a primarily
online world, social media marketing is gaining momentum in both success and
popularity.
When webmasters and users focus on key words, such as a company name or
specific product, a third aspect arises subtly. As the name states, certain
phrases are stressed to create more hits on a search engine, making the content
easier to find, thus more popular, thus more successful.
However, there is a dark side to social media marketing. Because of how words
will be stressed for the simple fact of getting more hits on a search engine, it
will seem as filler space. In other words, although it promotes the users, the
customers, the fans, the internet revolves more and more around companies over
the users themselves.
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What is Social
Media Optimization :
"Social Media Optimization" or "SMO" was first coined by Rohit Bhargava to
describe the method through which sites generate traffic and publicity through
social media Web sites. Bhargava deduced that there were 6 rules for
conducting SMO:
Increase your linkability
Make tagging and bookmarking easy
Reward inbound links
Help your content travel
Encourage the mashup
Get communities connected
The idea behind SMO is to get as many sites to link back as possible to
your site using the readily available tools of the large social media Web
sites such as digg, stumbleupon, and facebook as well as blogs, forums, RSS
syndication sites, press release aggregators, and article hosting sites. SMO
goes a step further than the standard SEO best practices because it also
incorporates video and images as optimal content. SMO greatly benefits SEO
though through the generation of organic backlinks and SMO benefits from the
core concepts of SEO forming a symbiotic relationship.
The end goal of Social Media Optimization is to drive traffic to a site and
generate backlinks. Backlinks are links from another Web site to your Web
site. They help to increase your authority in the search engines and improve
rankings. Organic links, such as those from social media sites, also generate
traffic. Organic links are links that develop without payment to the third
party Web site. These are ideal links and provide the most value to a site.
They provide both authority with the search engines as well as good amounts of
traffic. This essentially places SMO on the crossroads between SEO, online
reputation management (ORM), and general Web marketing.
SMO as an Integral Part of SEO
The core practices of SEO are sound, but restricting. With any SEO
campaign, there is always the subject of inbound linking to consider. There
are many ways to go about it, but the very best links are generated
organically. These links are much harder to get which is why they are more
highly valued. They also make a statement about the quality of your content.
Only great content has a lot of organic backlinks. The search engines know
this and rank pages accordingly. Because of this, organic linking must be a
part of an SEO campaign for it to be truly optimal. For many sites, organic
linking and paid linking can be made to work together to maximize the number
of backlinks.
If we take a typical SEO campaign that addresses text content, META tags,
architecture/URLs, and inbound links, then inbound linking comprises
approximately 60% of your rank. This means that it is the single most
important aspect determining where you rank in the engines. Of course content
is important, but the major engines consider links to be the most accurate
description of a site's authority. The keywords you actually rank for are
determined by the text content on the site and the text in the inbound links,
but the power and authority of a site is derived from the quantity and quality
of inbound links.
This has a very powerful effect on the effectiveness of an SEO campaign.
You can write the best text content on the Web on the most search engine
friendly site around, but without links you will find it hard to rank for even
non-competitive terms. SMO dictates that we not get tunnel vision on the
search engines and consider the millions of other sites that might also like
our content and direct their users to it. In this way, we are really
optimizing a site for not only search engines, but Webmasters in general as
well. SEO provides what the search engines want and SMO provides what other
sites want. Together, they provide the most effective campaign possible.
Link Baiting Your Way to Big Traffic
Writing good articles that people want to link to is called 'link baiting'.
Link baiting is inherently viral because it relies on many different sources
to pick up on it and spread it. There are a number of ways to get people to
link to your articles simply by writing them a certain way. Articles should
always be informative, but it takes a little more to make them interesting
enough to be link bait.
The goal of a link bait article is to hook the reader enough that they want
to link to the material. There are a number of different hooks that can be
used in your articles.
Informational Hooks - The goal here is to provide very rare or useful tips
and news that benefit the reader. Oftentimes, these come in the form of
detailed guides or breaking news articles. This is the most widespread type of
hook.
Humor Hooks - Create something funny that catches on across the Web. This
is the hardest hook to develop because people like such a wide variety of
things and it can be hard to develop something with wide appeal that will
generate a lot of links. Lately, humor hooks are generally funny videos.
Negative Hooks - These are articles that are controversial or attack
something popular. Negative hooks are not recommended for most business sites
because they can also generate negative buzz for the company. They do however
generate a lot of traffic and links.
Widget Hooks - Create a tool that is widely needed on your site or create a
tool that can be embedded on other people's Web sites and includes a link
back. A great example of this is Adobe's Acrobat Reader software. It is linked
to from thousands upon thousands of Web sites so that users can view PDFs.
Keep in mind that long term link baiting is dependent on quality content.
If you are writing content that is not of the highest quality, it will be hard
to maintain any kind of long term link bait traffic. It's also important to
keep in mind that viral sources are generally volatile; meaning they are
temporary. Humor and negative hooks especially are volatile as trends and fads
change rapidly on the Web. So, it is always advisable to work on your link
baiting and not rest on your laurels once you have a single popular piece of
content.
Opening Up Your Content to the World
The goal of SEO and SMO are essentially the same: to bring content to the
masses. They just take different, overlapping, approaches to it. To bring
attention to our content, we must first generate it. Text content must be
interesting and appeal to your audience. If it does not, you cannot expect
people to link back to it and it'll be hard to rank the page. In this case, it
can be tempting to go with a 100% paid linking campaign to make up for the
fact that no one will link to your boring content, but it's more effective to
simply write the content right from the beginning. We should be improving the
quality of the Web. Keep this in mind at all times when writing your content.
Once we have some good content on the site, we want to make sure everyone
has a chance to read it and direct their friends to it. One way is to do it
through organic search. This is why SEO works so well with SMO. It ensures we
have all our bases covered. SMO directly targets social media sites, but it
also refers to the method of making the content easy to share. This can be
done through some of the following:
Company profiles on social media sites such as Facebook and MySpace
RSS feeds of your blog entries
Optimized press releases
Adding social media submission buttons to your articles
Providing incentives for Webmasters to link back to your articles
Online photo galleries through Flickr showing your offices
YouTube channel for videos
Submit your RSS feeds and articles to aggregate sites
Add an 'email this article to a friend' button
Set up a mini PR campaign around a new link bait article
These are all very simple ways to increase your visibility and expose your
content to the world, but they are often overlooked. Individually, they are
not the biggest traffic generators, but together they can form a powerful
source of inbound links and traffic. The more eyes you can get your content in
front of, the larger number of backlinks you'll receive generating both
authority and traffic.
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